SEVENTH HEAVEN BEAUTY SALON . Central Poole Beauty Salon.

General Terms & Conditions

These terms and conditions apply in conjunction with the Privacy Policy and the Website Terms and Conditions, all of which are available on this website.

(1) Your right to cancel

The following terms apply to all appointments.

At least 48 hours notice is requested if you need to cancel or change your appointment. Otherwise late cancellation costs will be charged.

Cancellation or change of treatment times within 48 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for an appointment, your treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.

Cancellations should be made by calling Joanne on 07766 722960. If you are cancelling outside of normal salon operating hours, you may cancel by email but this should be followed up by telephone during salon operating hours.

(2) Gift vouchers

Gift Vouchers are non refundable and are valid for 10 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only and cannot be redeemed for cash.

Your gift voucher must be handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session.

Late cancellation and failure to show terms as defined above also apply to gift vouchers - which will be voided at the salon should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).

(3) Our right to cancel

If the therapist is not available to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative day or time. In unusual circumstances we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone where possible.

(4) Refunds

We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.

(5) Your records

You agree to keep your personal record held by the salon updated with your full contact details - which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers.

(6) Children

The salon is a potentially dangerous environment for children. Please understand that we can cannot accommodate children under 12 unless supervised by another adult during your treatment.

Any children under 18 years of age attending for treatments must be accompanied by a parent or guardian who must sign their authorization prior to treatments being carried out.

(7) Privacy policy

Please refer to our Privacy Policy for full details.

(8) Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this website.

For gift vouchers and products: if the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

Seventh Heaven Beauty Salon
Providing beauty treatments in the Poole & Bournemouth area since 2003
Poole, Dorset